FAQ

 

What exactly is Advanced Urgent Care?

As an emergency room alternative, Advanced Urgent Care (AUC) stands ready to meet your unscheduled medical needs. From minor problems such as cuts, earaches and flu symptoms to more serious emergencies like abdominal pain, shortness of breath and fever, we are here to help. Our experienced team of Emergency Physicians is backed by an on-site lab, x-ray, ultrasound and CT scanner, so we can quickly, efficiently and affordably treat most medical complications.

Do I need to make an appointment?

No appointment is needed to be examined. However, the last walk-in patient must arrive 30 minutes prior to closing. For patients in need of diagnostic testing (e.g. CT scan, x-ray, calcium scoring, lung cancer screening, ultrasound or blood work) please make an appointment or have your referring physician call us ahead of time.  

What should I bring to my visit?

Please bring valid identification, your insurance card and any pertinent medical records.

Hablas español?

Si, hablamos español.

I don’t have a primary care doctor. Can I still come to AUC?

Absolutely. We are here for your urgent medical needs. 

How do I know if I need the hospital ER or AUC?

If you feel that you are in life-threatening condition or in need of an ambulance, please call 911. For virtually all other health issues, we can help.

What is your average wait time?

Unlike hospitals who can keep you waiting for hours, or primary care physicians who can be booked for weeks, our average walk-in wait time is 25 minutes. 

What can I do while I wait?

We proudly offer free Wi-Fi, live television, a substantial magazine assortment as well as coloring pages for children. 

I arrived 35 minutes before closing and was turned away. Why is that?

Since we are a walk-in clinic, we cannot predict the number of patients who will visit us each day, nor the severity of their cases. If you arrive near closing, and we are backed up, our policy is to have one of our medical staff assess the urgency of your situation. Depending upon this evaluation, we may ask that you wait to be seen, go to the ER or come back tomorrow.

While we would like to see every patient who walks into our office each day, we simply cannot stay open past closing time for technical reasons. Therefore, we suggest that you arrive as early as possible. Please note that during flu season, wait times can be longer than average. 

Do you have parking?

Yes, we have a sizable free parking lot. 

Will my medical insurance be accepted?

We accept most major insurance plans including: Medicare, Blue Cross / Blue Shield, Cigna, Tricare, Aetna, United and Multiplan. We are sorry, but at this time we do not accept Medicaid. 

How else can I pay?

We accept credit cards, debit cards and cash. For cash-paying customers, we offer our services at a discounted rate (see below). Our cash pricing is also posted upon entry into our facility. 

 

 cash pricing 7/2017