COVID-19 Testing

ATTENTION: PLEASE CALL US BEFORE COMING TO OUR URGENT CARES IF YOU THINK YOU MAY HAVE CORONAVIRUS SYMPTOMS! WE MUST FOLLOW DIFFERENT PROCEDURES UPON INTAKE. PLEASE DO NOT SHOW UP OR ENTER THE BUILDING WITHOUT CALLING IF YOU THINK YOU MAY HAVE COVID-19.


PLEASE READ THE FOLLOWING VERY CAREFULLY

Due to high demand, COVID-19 lab results are now taking longer than usual to receive (approximately 4-6 business days). Please check your Patient Portal for results BEFORE calling our office. Thank you.

UPDATED: 7/5/2020

COVID-19 TESTING TYPES

We are now conducting testing for: 

  • Active COVID-19 in asymptomatic patients  
  • Active COVID-19 in symptomatic patients. Please visit this site for COVID-19 symptoms.
  • Antibody testing to see if you’ve had COVID-19 previously

Testing is readily available at ALL of our Advanced Urgent Care locations

SETTING UP YOUR TESTING

ALL PATIENTS: BEFORE YOUR VISIT, PLEASE PRINT AND FILL OUT THE FIRST TWO PAGES OF THIS FORM. Bring the completed form with you. The fact sheet attached to the form, pages 3 and 4, are for you to keep. This form has been requested by the Monroe County Department of Health to assist in monitoring the COVID-19 spread throughout the Keys. Your information will be confidential. 

NEW PATIENTS: please call us at (305) 294-0011 to pre-register with a receptionist and schedule a testing appointment. When calling, select the location you would like to visit from the phone menu options. To save time at check-in, click here to download and complete the new patient registration paperwork to bring with you to your appointment.

EXCLUSIONS TO TESTING: We DO NOT have a contractual relationship with Humana, Medicaid, nor do we accept insurance policies that exclude COVID-19 evaluation and treatment. Please call your insurance company for further clarification on what your policy covers. You may also check the Monroe County BOCC site for additional testing centers.

EXISTING PATIENTS: please call us at (305) 294-0011 to schedule a testing appointment and notify our receptionists of any changes in demographic or insurance coverage information since your last visit.

HOW TESTING WORKS

Active COVID-19 Testing

Active COVID-19 testing involves swabbing the upper portion of the nose to retrieve a specimen from the back of the throat. To see Dr. Boros and Dr. Norris receiving this test, please click here. 

To test active COVID-19 in children, we have special oral testing swabs available.

All active COVID-19 results take 2-6 business days to receive from the lab.* Due to high volume, please check for your results in the AUC Patient Portal FIRST — before calling our office. As soon as we have your results we will call you. If you are having trouble with the portal, please call us. Thank you.

*Please note: Any patient who tests positive for active COVID-19 will be reported to the Monroe County Department of Health by the laboratory analyzing the test. They will reach out to you and take over recommendations. Your results will also assist the Department by gathering useful information that can safeguard our community against the spread of COVID-19.


Antibody COVID-19 Testing

Antibody COVID-19 testing may be done two ways:

  1. A rapid finger stick is used to retrieve a small droplet of blood, which is placed onto a testing cassette. Results are available in 10 minutes.
  2. Standard blood draw. Results take 2-6 business days to receive from the lab. Due to high volume, please check for your results in the AUC Patient Portal FIRST — before calling our office. As soon as we have your results we will call you. If you are having trouble with the portal, please call us. Thank you.

BILLING

For insured patients: Advanced Urgent Care bills a visit to your insurance company, as you will need to have a doctor’s orders from us to have the test administered. Your insurance will pay for the visit, for us to run the test, and to send the results. 
 
For uninsured patients: The government will pay for your visit to AUC, and pay for the laboratory to run the test and send us the results. Advanced Urgent Care bills the government through a special website that handles the claims. 
 
Advanced Urgent Care will participate in this government-mandated program for as long as it is available. It is subject to change without us being notified. Upon notification, we will update this website, so please check regularly. 
 

 


COVID-19 UPDATES
We are constantly updating our Facebook pages with up-to-date information. Please follow this link for more information.
 

UPDATE: 7/12/2020

Dear Patients,

We are now experiencing a significant increase in demand for COVID testing. Please know we are doing our best to avoid delays and to see everyone in a timely manner. We kindly ask for your patience and understanding. Our staff is working incredibly hard to meet the demand, but even patients with appointments may experience delays. We will most likely be expanding our hours, so stay tuned. Thank you for bearing with us during these complicated times.

In addition, we are unfortunately not responsible for the delay in lab results. Most COVID samples are sent to external labs, which are backed up due to the increased testing across Florida. We will call you as soon as we have your results, but in the meantime, please check your patient portal regularly. 

Thank you,

AUC

UPDATE: 6/10/2020

WE ARE CONSTANTLY UPDATING OUR FACEBOOK PAGES WITH COVID-19 VIDEOS AND UPDATES. PLEASE FOLLOW US THERE TO STAY ON TOP OF THE LATEST NEWS.

UPDATE: 5/12/2020

Dear Patients,

Due to coronavirus, we are not able to take any stool samples into any of our labs temporarily. Please take your samples to the hospital if need be.

UPDATE: 4/11/2020

WHAT TO EXPECT WHEN YOU ARRIVE

At all of our locations, we will be separating patients who exhibit COVID-19 symptoms from the other patients in our office, in order to help reduce the spread of the virus.

Please do NOT come into the lobby if you think you have COVID-19. There will be a triage nurse outside the building to consult with you. If no one is present, please remain in your vehicle and call our office (305-294-0011), and someone will be with you shortly. Please come with a mask on if possible. If not, you will be provided with one should you be experiencing breathing problems.

As of today, we are now offering a limited number of active coronavirus testing and antibody testing at all of our centers.

Active coronavirus testing is only available for patients who meet certain criteria outlined by governmental regulations.

Antibody testing is available to anyone who requests it.

WE ARE NOT TESTING PATIENTS FOR CORONAVIRUS THAT DO NOT MEET FEDERAL / CDC / FLORIDA REQUIREMENTS!

When you come to Advanced Urgent Care, we will assess your medical concerns and condition to determine appropriate care. This consultation is mandatory and distinct from active coronavirus testing, and our medical visit fee applies. We do not just perform the coronavirus test upon request. You must be seen by a provider.

If we determine that you are eligible for active coronavirus testing, there is NO additional charge from Advanced Urgent Care. However, the independent lab companies that analyze the tests are in negotiations with the federal government regarding payment, coverage, and reimbursement.

While you will NOT be billed by Advanced Urgent Care for performing the COVID-19 test, you may receive a bill in the future from the independent lab companies for the analysis of the test.

Like our patients, we are constantly adapting each day to the changing landscape of data and resources available.

Thank you for your understanding and cooperation, and please stay healthy,

AUC


UPDATE: 3/20/2020

Dear Patients,

We wanted to send an update about how we’re handling potential COVID-19 cases at our Key West location.

1. Due to the crossover between flu season and coronavirus, we are now utilizing our urgent care’s ultrasound trailer as a new COVID-19 / respiratory screening facility. Patients who exhibit symptoms of coronavirus will be triaged in our external trailer, away from the central waiting room, so that other patients with non-respiratory illnesses can wait separately. We ask that patients call ahead if they think they may have coronavirus, and please wear a face mask or you will be provided with one.

2. As usual, our exam rooms continue to be sanitized after each patient is seen. The waiting rooms, bathrooms, check in / check out windows are sanitized multiple times per day. In the evening, our janitorial team does a complete cleaning of the entire building preparing it for the next day’s work.

3. Starting on Monday (3/23), we will be reducing our hours to 9 AM – 5 PM, every day of the week.

4. Additionally, there is a shortage of personal protective gear for our staff. If you have a surplus of gloves, goggles, etc. and are willing to donate them to AUC, please let us know.

We would like to thank Dr. Hector Guzman DDS and Dr. Jonathan Gueverra (President of The College of the Florida Keys) for bringing over additional gear.

Many thanks to our INCREDIBLE doctors and staff – the “FRONTLINERS” – who have unanimously continued to provide excellent healthcare in Key West, Key Largo, and Marathon to the community. They are the heroes.

Sincerely,
Dr. Boros


As the coronavirus expands around the globe, we wanted to share some useful information and practices that we are putting into place at our urgent care facilities.

We are hoping to receive coronavirus test kits soon. These simple swab studies will be sent off for analysis, with the results delivered in 3-4 days. In the meantime: QUARANTINE! QUARANTINE! QUARANTINE!

If you think you may have COVID-19, PLEASE CALL US before leaving home and heading to one of our facilities. We must be extra careful, and cannot have potential coronavirus cases in our waiting room. Since no treatment is available at this time, we may direct you to a government testing site, the ER, or ask you to stay home and stay in touch with us.

If you are unsure of your symptoms, and arrive at one of our urgent care facilities with a cough (or other symptoms related to the virus), you MUST take a provided face mask, and wait in your vehicle until we can bring you into an exam room. One of our staff members will call you when they are ready to see you. This procedure helps diminish the spread of the potential virus to our staff, as well as to other patients in the waiting area.

COVID-19 SYMPTOMS
– Dry cough
– Fever
– Shortness of breath
– Fatigue
– Potential, but less common symptoms include: headache, sore throat, runny / stuffy nose

HIGH-RISK INDIVIDUALS
– Patients over the age of 65
– Patients with underlying health conditions such as high blood pressure, diabetes, cancer, lung disease, other heart conditions
– Patients who traveled recently in general, and specifically to China, Iran, Italy, Washington state, etc. Patients who came in contact with other recent travelers from these regions as well.

COLD vs. FLU vs. CORONAVIRUS
While the data is still coming in on this, the WHO has seen the following differences (but these are by no means 100% concrete):
– Flu symptoms tend to come on rapidly, whereas coronavirus is more gradual. The flu is often accompanied by severe muscle aches, diarrhea, vomiting, etc.
– The onset of a cold tends to involve a sore throat and runny nose. Coronavirus cases seem to have fewer instances of both.
– Coronavirus may NOT present symptoms in certain individuals at all. This is why quarantine is the best course of action right now – to prevent “healthy” asymptomatic individuals from spreading the virus.

Remember: Viruses like colds, flus, and the coronavirus are NOT treatable with antibiotics. There are some anti-viral, anti-flu medications available, but they have not proven effective against coronavirus yet.

WHAT YOU CAN DO
– Wash your hands frequently – for at least 20 seconds with soap and warm water
– Stay home if you are sick / quarantine. If you are a high-risk individual, YOU WILL BE SAFER AT HOME. Stay home whenever possible.
– Wear a mask when you are around others
– Stand at least 6 feet away from a coughing / sneezing person, avoid shaking hands, avoid touching your face, consider skipping large gatherings, try not to touch “hot” areas such as elevator buttons, door knobs, escalator rails, etc.
– Use sanitizer if you can’t wash your hands
– Get a flu shot
– Eat healthy, get rest, exercise, meditate, and practice good health
– And finally: DO NOT PANIC. Stress lowers the immune system and makes you more susceptible to getting sick. Be vigilant, but not anxious.

Once again: if you think you may have the coronavirus, PLEASE CALL OUR OFFICE BEFORE COMING OVER or call the Florida Department of Health coronavirus hotline (866-779-6121). You may also go to www.coronavirus.gov for more up-to-date information.

Stay healthy everyone!

AUC