COVID-19 (Coronavirus)

ATTENTION: PLEASE CALL US BEFORE COMING TO OUR URGENT CARES IF YOU THINK YOU MAY HAVE CORONAVIRUS SYMPTOMS! WE MUST FOLLOW DIFFERENT PROCEDURES UPON INTAKE. PLEASE DO NOT SHOW UP OR ENTER THE BUILDING WITHOUT CALLING IF YOU THINK YOU MAY HAVE COVID-19.


UPDATE: 3/25/2020

Dear Patients,

As of Monday, 3/23/2020, we are modifying the business hours of our urgent care centers to the following:

Key West: 9 AM – 5 PM DAILY
Marathon: 9 AM – 3 PM MONDAY – FRIDAY
Key Largo: 9 AM – 5 PM DAILY

WHAT TO EXPECT WHEN YOU ARRIVE

At all of our locations, we will be separating patients who exhibit COVID-19 symptoms from the other patients in our office, in order to help reduce the spread of the virus.

In Key West & Key Largo: Please do NOT come into the lobby. There will be a triage nurse outside the building to consult with you. If no one is present, please remain in your vehicle and call our office (305-294-0011), and someone will be with you shortly. Please come with a mask on if possible. If not, you will be provided with one should you be experiencing breathing problems.

In Marathon, our center is still under the direction of Dr. O’Connor and Bayside Medical. Please call his office (305-743-9436) for more information on coronavirus procedures.

As of today, we are now offering a limited number of coronavirus testing in Key West and Key Largo. These tests are only available for patients who meet certain criteria outlined by governmental regulations.

WE ARE NOT TESTING PATIENTS FOR CORONAVIRUS THAT DO NOT MEET FEDERAL / CDC / FLORIDA REQUIREMENTS!

When you come to Advanced Urgent Care, we will assess your medical concerns and condition to determine appropriate care. This consultation is mandatory and distinct from COVID-19 testing, and our medical visit fee applies. We do not just perform the coronavirus test upon request. You must be seen by a provider.

If we determine that you are eligible for coronavirus testing, there is NO additional charge from Advanced Urgent Care. However, the independent lab companies that analyze the tests are in negotiations with the federal government regarding payment, coverage, and reimbursement.

While you will NOT be billed by Advanced Urgent Care for performing the COVID-19 test, you may receive a bill in the future from the independent lab companies for the analysis of the test.

Like our patients, we are constantly adapting each day to the changing landscape of data and resources available.

Thank you for your understanding and cooperation, and please stay healthy,

AUC


UPDATE: 3/20/2020

Dear Patients,

We wanted to send an update about how we’re handling potential COVID-19 cases at our KEY WEST location.

1. Due to the crossover between flu season and coronavirus, we are now utilizing our urgent care’s ultrasound trailer as a new COVID-19 / respiratory screening facility. Patients who exhibit symptoms of coronavirus will be triaged in our external trailer, away from the central waiting room, so that other patients with non-respiratory illnesses can wait separately. We ask that patients call ahead if they think they may have coronavirus, and please wear a face mask or you will be provided with one.

2. As usual, our exam rooms continue to be sanitized after each patient is seen. The waiting rooms, bathrooms, check in / check out windows are sanitized multiple times per day. In the evening, our janitorial team does a complete cleaning of the entire building preparing it for the next day’s work.

3. Starting on Monday (3/23), we will be reducing our hours to 9 AM – 5 PM, every day of the week.

4. Unfortunately, we have run out of COVID-19 test kits. Based upon discussions with high-level state emergency health representatives, we do not know when we will get more. Additionally, there is a shortage of personal protective gear for our staff. If you have a surplus of gloves, goggles, etc. and are willing to donate them to AUC, please let us know.

We would like to thank Dr. Hector Guzman DDS and Dr. Jonathan Gueverra (President of The College of the Florida Keys) for bringing over additional gear.

Many thanks to our INCREDIBLE doctors and staff – the “FRONTLINERS” – who have unanimously continued to provide excellent healthcare in Key West, Key Largo, and soon Marathon to the community. They are the heroes.

Sincerely,
Dr. Boros


As the coronavirus expands around the globe, we wanted to share some useful information and practices that we are putting into place at our urgent care facilities.

We are hoping to receive coronavirus test kits soon. These simple swab studies will be sent off for analysis, with the results delivered in 3-4 days. In the meantime: QUARANTINE! QUARANTINE! QUARANTINE!

If you think you may have COVID-19, PLEASE CALL US before leaving home and heading to one of our facilities. We must be extra careful, and cannot have potential coronavirus cases in our waiting room. Since no treatment is available at this time, we may direct you to a government testing site, the ER, or ask you to stay home and stay in touch with us.

If you are unsure of your symptoms, and arrive at one of our urgent care facilities with a cough (or other symptoms related to the virus), you MUST take a provided face mask, and wait in your vehicle until we can bring you into an exam room. One of our staff members will call you when they are ready to see you. This procedure helps diminish the spread of the potential virus to our staff, as well as to other patients in the waiting area.

COVID-19 SYMPTOMS
– Dry cough
– Fever
– Shortness of breath
– Fatigue
– Potential, but less common symptoms include: headache, sore throat, runny / stuffy nose

HIGH-RISK INDIVIDUALS
– Patients over the age of 65
– Patients with underlying health conditions such as high blood pressure, diabetes, cancer, lung disease, other heart conditions
– Patients who traveled recently in general, and specifically to China, Iran, Italy, Washington state, etc. Patients who came in contact with other recent travelers from these regions as well.

COLD vs. FLU vs. CORONAVIRUS
While the data is still coming in on this, the WHO has seen the following differences (but these are by no means 100% concrete):
– Flu symptoms tend to come on rapidly, whereas coronavirus is more gradual. The flu is often accompanied by severe muscle aches, diarrhea, vomiting, etc.
– The onset of a cold tends to involve a sore throat and runny nose. Coronavirus cases seem to have fewer instances of both.
– Coronavirus may NOT present symptoms in certain individuals at all. This is why quarantine is the best course of action right now – to prevent “healthy” asymptomatic individuals from spreading the virus.

Remember: Viruses like colds, flus, and the coronavirus are NOT treatable with antibiotics. There are some anti-viral, anti-flu medications available, but they have not proven effective against coronavirus yet.

WHAT YOU CAN DO
– Wash your hands frequently – for at least 20 seconds with soap and warm water
– Stay home if you are sick / quarantine
– Stand at least 6 feet away from a coughing / sneezing person, avoid shaking hands, avoid touching your face, consider skipping large gatherings, try not to touch “hot” areas such as elevator buttons, door knobs, escalator rails, etc.
– Use sanitizer if you can’t wash your hands
– Get a flu shot
– Eat healthy, get rest, exercise, meditate, and practice good health
– And finally: DO NOT PANIC. Stress lowers the immune system and makes you more susceptible to getting sick. Be vigilant, but not anxious.

Once again: if you think you may have the coronavirus, PLEASE CALL OUR OFFICE BEFORE COMING OVER or call the Florida Department of Health coronavirus hotline (866-779-6121). You may also go to www.coronavirus.gov for more up-to-date information.

Stay healthy everyone!

AUC